Dino's installed a defective exhaust fan and hood over our cooktop. They never checked if everything worked, and forgot to plug in the lights. Due to a manufacturing defect, we are unable to remove the filters, and the plug for the lights is behind the filters. Our builder scheduled a different servicer to come out, and they couldn't remove the filters. Then Dino's came out and the rep was able to pull very hard and remove them. They determined that this was "normal" for the filters to fit so tightly. We still can't remove the filters, no matter how hard we try. To our builder's credit, they have promised to replace it.