To whom it may concern : I refer to the numerous calls I have made to Telkom requesting a manager to contact me as soon as possible. I have had numerous delays and no calls from any manager. I have been over charged over R 1000 this month and next month's bill has been incorrectly charged and VAT added to the incorrect amount. I am being charged R 3 563.48c for this month when I should have been charged R 1 399. ( vat inclusive ) The additional charges are " relocation charges ", when in fact, I have not relocated anywhere !!! I have been incorrectly billed this amount for next month : R 1 428, 49 c + VAT ( R 214, 27 c ) = R 1 664. 33c when I should be billed R 1 399. I have called in 3 times yesterday requesting statements be sent to a new email address. I received no statements this morning. I have had to call in 4 times today, requesting to speak to a manager . I am told that I should hold on and either the phone is redirected to a menu of options or I am left hanging aimlessly waiting for a supervisor to no avail. Kindly assist me as best as you can so that I can have this matter sorted out as soon as possible. Regards Fatima