Called on phone to order a Trace 3024e inverter. Craig/salesperson said no problem and took the order. Within 2 hours I visit the web page and determine they do not, sell Trace products. Twice I am on hold for over 10 minutes each time and I give up and email my cancellation of the order. I get a call the next day from "sales manager" who is rude and very aggressive. I explain the problem and he tells me I will have to pay 30%. I explain his company did not sale what I ordered and I would not pay and had called visa and backed up the charges. He kept asking if I had visited the web site and I explained the order was by phone 4 times. Finally he agreed to refund 100%. As I think back over this there must be some hook that if you visit the web site they get 30%. Why would any business treat a customer this way. They will be in chapter 7 soon.