16 Jul, 2021 → by ClaimboUser773065
Where is my order?? Poolcandy floats and cafe lights

1

I placed an order for 2 items over a week ago and have not heard a single response on my delivery status, though they were quick to take my money out of my acct the day of purchase. I went onto the website to contact someone about this issue and was told I had to reach out to the item "brands". I reached out to the "brand" and they said they had not received any information from the Today Show Deals and referred me back to them. I reached back out to Today deals and the first email from the them said "we can't find our order". I then sent them all the order information and they responded with "contact the brand". Neither party is being helpful or taking responsibility and neither party is telling me any information about my order! I ordered the pool floats and cafe lights and the floats were solely for a vacation I am taking at the end of this month and am now worried I will not receive the items in time. I am extremely disappointed in the Today deals and their services. Whether its the "brands" fault or theirs, the Today show is the one promoting these products, selling them on their site and deducting the money from my account therefore they need to provide the customer with more information, track down my order and be more helpful in solving the issue of my "missing" order. Take responsibility and help your customer. I will certainly never be purchasing anything from this segment again.
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