Take the classroom course at ALL costs and save yourself the pain and suffering. The online course freezes numerous times, there is no live customer service available to assist. Left a message. Still waiting for a reply four days later. No indication of the length of each chapter or subchapter. Speakers are insultingly slow implying that people over a certain age could not follow otherwise. Time lapse between segments is demeaning, blatantly insinuating that those over a certain age are slow in reading and comprehension. Characters in video have the worst facial expressions and are devoid of emotion. Facial expressions range from perma grin to a deer caught in headlights. No videos accurately depict todays driving conditions. accurately display todays driving User's recommendation: Do NOT take this AARP course under any circumstances. Painful to sit through. I would rather have forfeited the insurance discount . There will be no next time.with AARP.