I went to Culvers on 2/24/21. I ordered 4 pc chicken fingers basket with onion rings. The onion rings were severely over cooked and very very hard to the point I could not eat them. Spoke with manager Alex who said next time I would get free onion rings. I returned on 3/4/21 and was told my name was crossed off because someone said my name and they could no longer give me my food. I explained that I had not been there since 2/24/21 and a staff person must have scratched my name off by mistake. I was told there was nothing they could do.