17 Sep, 2019 → by ClaimboUser28785
website not functioning

2

My website is not functioning properly. The website will not load up when I type in the URL and gives me a message that the website can't be reached. I paid for a hosting platform package over a month ago and my initial phone call to customer service four days ago was to find out why my website stated it wasn't secure. The clerk told me that a work order was placed in high priority and I would receive an email notification between 24-48 hrs after the situation was resolved. Since then, my website will not load and i've made three phone calls to customer service to speak with supervisors who stated they would call me back that day after they resolved the problem. I haven't received an email or a phone call in four days and my website is still not loading up. Ipage has shown very poor customer service by not contacting me or rectifying my problem even after corresponding with supervisors. They claim that the website is working in their system. My personal computer, cell phone is stating the website can't be found and I've also called friends to type in the URL in their computer and they are receiving that same message with no results.
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