25 Jun, 2019 → by ClaimboUser447934
website hosting

2

Do not do business with them.. they are a scam. They have an F rating with the better business bureau and there is an article from the better business bureau warning people not to do business with them. They need to be shut down! I want any invoices or bills they have created for me to be deleted and removed from there system, as I am not a client.customer of theirs. Unprofessional business, terrible customer service, money hungry people that cannot keep track of their invoices, customers info, or who they have business with. I have asked for refunds over and over again and this business refuses. I asked what I paid into build my website to be refunded to me, because they deleted my work and all traces of it, so the product i paid for didnt exist... they refused and said there was nothing they could do and would not refund me and actually asked me to spend more money to get my site back up. They are money hungry and will delete your website if your a little late on yearly dues/fees owed or if you have issues that they don't feel like dealing with. If there is any issues with invoices not be sent they will deny it and blame the customer. I had yearly dues not paid and had no idea because they forgot to send the invoice. Then I got penalized for their mistake, told it was my fault and they shut down my website. When I gladly paid it as soon as I found out about dues owed I had to wait days for my website to be back up. They would not offer the fees to be waived even though it was a mistake on their end. They would randomly change my login to get into my admin page to update my site.. so sometimes I had no idea how to even get into my site or update it. They make you go to a whole different web address and log in to update your site, upload pictures etc. Its insanely glitchy and slow and not user friendly. They also would change the url randomly so i would always get some error code that the site does not exist and i couldn't log in... to a website I was paying to use.. which i could not use. There websites are not mobile friendly and they make you pay more if you want that... yes pay more.. in a era where everyone uses their smartphone to view sites they want the standard to be desktop first. In the end I ended up having my site back online working really hard to update it, only to lost it all in 2018. There servers crashed and they lost all their customers websites. They had no back ups of the sites or customers sites or customers drafts or anything that could have been saved. I lost everything. I had no site, no drafts, no back ups or even customer service to help get me answers. They once again asked me for money and told me I can buy another template and start over again.. from scratch. They were very unprofessional about handling this and got very hostile about the fact that they made a mistake and took it out the customer asking me to pay for more services due to their mistake. I eventually moved all my website business elsewhere and even moved my hosting elsewhere so I had no more business or monetary ties with them. And today I received an invoice for hosting fees. I terminated my hosting with them a year ago and they are still trying to get money out of me. I tried to call the number listed on the invoice for customer service and the voicemail was full.. I couldn't even leave a message. This business is a joke and there level of unprofessionalism is insane. Do not do business with them... they will not take care of you as a customer and just care about money. When I messaged the company about the new charges for something I don't owe I told them I have not hosted with them for over a year and my domain is being hosted elsewhere. They replied that they will just delete my domain and put it back in public pool...And the kicker is the person who replied, Aundrea, would rather delete someones site and domain first before looking into anything. I host with a totally different service now and have no idea how she thinks i am still her customer. I hope this place goes out of business soon and people stop giving money to this incompetent business
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