We got the machine from Napa auto parts as a promotional gift. It Sat on a shelf for 6 months. When our office machine died we decided to try kuerig. when we finally plugged it in . It worked for a week. The industrial model. All it does is shoot steam out. We've wasted to many coffees to keep trying. It seems to sound like it's going through the process but nothing comes out but steam. Very unreliable. Tony