31 Aug, 2021 → by ClaimboUser792856
Water Usage
1
I've been a customer of Aqua Water Company for over 40 years. The account # is [protected]-0066903. The account was on automatic payment. My monthly payment ranged approximately $70 or less. Last year, the bill dropped to $18.00. The company sent someone out because they noticed that the estimates were too low. The service worker said that he had to replace he meter and I asked if I would be responsible for paying the back bill and he said no. The bill continued to be estimated at $18.00. I called the company about two weeks ago to let them know that it was still not correct. They sent out another service worker who replaced the meter again. I received a bill for $2, 371.34. It is the responsibility of the water company to monitor the meters that their customers use. I feel that I am not responsible to pay that back bill because they did not fix the problem the first time! The bill that was mailed to me is showing that I used a huge amount of water in February, 2021 and that is incorrect. Please advise.