I purchased this watch as a replacement for my lost TAG watch on 22nd March 2016. In January 2018 I noticed the watch face had ‘swivelle ‘. I took it to Goldsmiths Jewellers in Cirencester and assumed that it would be repaired under guarantee. TAG informed the jeweller that the watch had received ‘an impact ‘ and therefore the damage could not be repaired under the guarantee. Please note that I am a 62 year old woman with a quiet lifestyle. I was very upset at the time as it certainly had NOT received an impact but I decided to pay for the repair which was approx £450. You repaired the watch face on the 9th February 2018. This year, my watch face AGAIN swivelled. Just 13 months from the last repair. I took it back to Goldsmiths Jewellers and they sent it to TAG. AGAIN you said that the watch had received an impact therefore was not covered under a guarantee and would cost £475 to repair. This watch is just 3 years old. It cost over £3000.00. It broke after less than 2 years of owning it and then again, the same fault, 13 months later. I had my last TAG watch for 12 years and it never went wrong or had ‘impact' damage. I am horrified by the response from TAG to this current situation. I believe there is a fault in the actual watch and I woukd like you to do take this complaint extremely seriously as I believe I have been treated very badly, I should never have paid to have it repaired in the first place and I am shocked that you are suggesting that it is my fault that the watch face has slipped. I look forward to hearing from you in the near future.