I am a former employee of Stanley steemer which I highly recommend wholeheartedly. I worked for Stanley steemer in South Florida in the seventies that was a bang-up year, Aspotter, Mats, rakes, you name it we sold it. Had a great time it was a good job, and the percentage back then was great. My 91 year-old mother asked me who I would recommend for a carpet cleaner, I stated that I used to be an employee of Stanley steemer and that I highly recommend them. They do not use soap, it has a nice scent, it dries quickly and so on. (You should send me a check!!) This comment is for the CEO and the President of Stanley steemer .Whatever happened to common Sense. What ever happened to the work ethic, GET IT RIGHT THE FIRST TIME,THE LOVELY HUMAN BEINGS THAT CLEANED MY 91 YEAR-OLD MOTHER'S CARPET, MUST HAVE BEEN RELATED TO HELEN KELLER. THAT'S WHY THEY'RE COMING OUT A SECOND TIME BECAUSE THEY DIDN'T DO IT RIGHT THE FIRST TIME. I HOPE THIS MAKES IT TO MR. BATES DESK AND THE PRESIDENT BECAUSE ACTIONS LIKE THIS SPEAK LOUDER THAN WORDS NO ONE NEEDS NEGATIVE PUBLICITY. THE TWO LOVELY HUMAN BEINGS THAT ATTEMPTED TO CLEAN MY 91 YEAR-OLD MOTHER'S HOUSE, IF I HAD A BARN I'D TAKE HIM OUT BEHIND IT, I HOPE YOU'RE GETTING MY MEANING, THERE ARE NOT REPRESENTING YOUR COMPANIES MISSION STATEMENT, YOUR QUALITY OF EMPLOYEES,PRATICES AND STANDARDS. I HAVE FRIENDS THAT STARTED IN WILTON MANORS FLORIDA WITH ME MANY YEARS AGO, AND THEY ARE NOW PROUD EMPLOYEES OF STANLEY STEEMER FRANCHISES IN CALIFORNIA ALL OVER . THOSE WERE GOOD YEARS IT SEEMS IN A SMALL TOWN LIKE THIS THEY THINK THEY CAN GET AWAY WITH TAKING THE SENIORS TO THE CLEANERS AND THAT'S NOT GOING TO HAPPEN BECAUSE I'M GOING TO BE THERE TOMORROW AND I'M GOING TO POINT OUT ALL THEIR MISTAKES AND IF YOU WOULD LIKE PICTURES OF WHAT THEY OMITTED WHEN THEY CLEANED MY MOTHER'S HOUSE I'LL BE GLAD TO SEND THEM TO YOU JUST REQUEST THEM AT THIS NUMBER , 24/7 365 DAYS A YEAR. COMPLETELY DISGUSTED, R.MOORE.