We feel we were totally scammed into joining the "wash club". The staff were standing out by the entrances to the wash with clipboards, and they acted as if the terminals were not working (as if they were there to manually take credit card payments). They were doing this for every customer coming through the wash that day. They said "we'll process your payment this way, and you'll get a month of washes for $14.99". So we agreed. We did not know this was the recurring monthly wash club contract (at $29.99 per month!). So, later, when I tried to cancel this membership, I go the run-around. First, I tried to contact the local facility - that phone number is disconnected. Then, I called the corporate office. I was told that my membership was actually with a different company (Blue Iguana) and Zips had recently purchased this company, but the paperwork was not fully settled so the corporate rep could not help me. Finally, I found a way to email the local branch - I asked for the membership to be cancelled. A rep called me back, but we played phone tag and I just could not get them to actually *cancel*. I finally put a merchant block on my credit card. Seems like they are making it intentionally difficult to cancel and making the process drag on and on... hoping the customer will just give up and keep paying the $29.99 per month. Also, we felt very duped by the sign-on process. Really unethical business practice here.