I was able to return your product aka 22 pice beard trimmer back to Kohls department store on Park Street in Saint Petersburg Florida and exchange it for a new one under warranty with no problems. Thank you and Kohls for your professionalism. Sincerely, Dr. Wayne F Landry at 727-667-**** or waynelandry13@***.com User's recommendation: Yes most definitely, especially Kohls Department Store.