3 Mar, 2021 → by ClaimboUser223022
Warping door panels

1

Leased a Chrysler 300S AWD in Sept. 2017 for 39 month/49000. The sales rep. at Lafontaine Chrylser, Jeremy Becklehamer, suggested I purchase an extended warranty to cover the vehicle after the manufacturer (36 month/36000) warranty expired so I did MOPAR maximum care. Mid-summer 2020 I noticed my door panels were warping and rising up, like the glue holding the top edge had failed. This happened to both the front passenger and rear passenger side doors. I didn't think too much about it because the vehicle was being turned in in a few months and I'd just have it taken care of then. I returned the vehicle a week early to have this addressed. A few days later my sales rep called and told me this is a cosmetic problem and is not covered under my extended warranty. I was furious! This isn't as much cosmetic as it's a defective material/design...I started looking online and guess what??? 1000's of customers are, or have had the same problem. FCA-US has been selling 3 models of vehicles with this design flaw since 2015. I called MOPAR to ask about coverage, a 'RUDE' individual at MOPAR, accused me of doing this. He said "I have friends that own the same vehicle and this hasn't happened to their cars" and he's never heard of this problem. After getting UPSET with my sales rep. for selling me a warranty that doesn't cover the vehicle like he said, I got a call from the dealerships Service Manager, Derek Smith, He went to the lot and inspected the vehicle and told me the leasing company won't even notice "don't worry about it". Well, they did notice and now US bank is charging me almost $800 to fix this door panel. I'm also going to report US BANK for price gouging... an issue with the other door has a chip out of a plastic trim piece (OEM part cost $73) and they say it costs $965 for a markup roughly of 864%. WOW! My overall experience= POOR from all. NOT buying/leasing a Chrysler (or any FCA) cars again; This was my 4th and last purchase from LaFontaine Chrysler, Dodge, Jeep and RAM in Fenton, Michigan; I will never use US BANK for any of my financial needs. After doing more research I've found a Class action lawsuit filed Sept 10, 2020 against FCA-US for this, over 30 pages of people with the same problem.
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