I purchased a new freezer approximately 3 months ago through Home Depot. It appears that the freezer door is warped. A technician came to my home to confirm. We have been calling Home Depot and Electrolux repeatedly for months. Today, I spoke to Electrolux "Customer Service" Representative, Destiny. She would not turn her volume up so that I could hear her. She hung up on me. I called again and waited on hold for one hour. Destiny answered again, would not speak louder, spoke over me continually, and hung up on me again. I still don't have a replacement door for our freezer that should have a proper seal to maintain food freshness. What in the world has happened to Electrolux that they can't provide a functional product ($1, 000) or an effective customer service representative. They must be desperate for employees to have someone like this working. She doesn't deserve to be employed.