27 Aug, 2021 → by ClaimboUser569695
Warner hotel alvaston hall
1
Fire regs breached in my room Room unfit for purpose (bathroom dirty, shower flooded bathroom, bath to dirty to wash in, asked for 2 single beds got a double bed) Room thick with dust and cobwebs and mirrors covered in handprints, spit, and grease Bathroom door opened on its own 3 times during the night waking me up Entrance to building fire doors jammed open with wood Main hotel manager Mina, and other managers refusing to speak with me and promising to email me my complaint details reference number and head office contact number Very rudely told don't phone this hotel again by Sophie today, after asking were my email was from yesterday, she shouted I will have the email today this was 3 hrs ago and nothing Left a day early as unable to wash Saftey in my room Hotel has reports on all this made by maintenance and manager Rosie who clean my bath at 9-30 pm as she was that disgusted with the dirty bath