7 Jul, 2021 → by ClaimboUser704267
Wallside Windows
2
We had wi does installed and they aren't level, the trim on the outside has cracked and open areas that weren't cut and caulked right, the inside trim is a mess, uneven reveal, some have a reveal on the bottom, some the top and some overlap the jams. The trim doesn't match the trim they put in other rooms, the caulk on the outside is clumpy, thick, uneven and gobs it just hanging in the corners. The windows are scratched, dirty and the joints still have blue plastic stuck in them. On some windows they had to put two pieces of jams to frame it in because the windows seem too small so they had to build up and fill in the opening to make the windows fit. Some reveals overlap and some don't even cover the obvious mending job they tried to do. The molding has chunks taken out out and the miter corners don't line up. They cracked our siding on the outside as well as chipped the paint off. On top of all this customer service doesn't seem to care to respond to our emails, calls and pictures.