Back in early February, I went into Tyler tx office to be fitted with CPAP mask. The best one to choose from wasn't in my size but the tech, Forrest said he'd order it and let me know when it came in. Each month I called asking if it's available yet. Even sent my daughter in to ask the tech. The last call in April, I spoke to phone receptionist, ( I think he said his name was Kerabu) he guessed that it must have been given to someone else and he'd reorder it. Called again today and the same phone receptionist said I had missed an appointment, then said he told my daughter months ago when she came in it was there. Lied repeatedly and blamed me. I have never heard anything like the ignorant lies he kept saying. I let my Drs office know I still haven't received my unit and of the horrible service the Tyler office provided me as well as the unbelievable lies the phone person began spouting at me like it was my fault. It felt like a gut punching prank toward a disabled client.