I have tried to reach your customer service department numerous times via email and telephone to no avail. I went through expedia for flights from sweden to New zealand and return. Leaving june 10th 2020. Due to pandemic these flights were cancelled. I requested a refund January 2021. I received an email from Team leader Jayson P on Feb 3rd 2021 confirming they had sent my request TO QANTAS and will update me shortly. I have heard nothing back. I then contacted Qantas who stated that they had processed and Expedia now have my refund. I then called Expedia only to speak to a bot that requested my itinerary number which I inputed. It then came back invalid and I was promptly cut off. I then tried several times again via telephone and chatbot. Again they could not allow me to continue with my itinerary number. It now seems impossible to talk to a human in regards to my refund. Here are all the details below and I expect someone to get back to me as soon as possible. FLIGHTS FOR 2 PEOPLE STOCKHOLM SINGAPORE NEW ZEALAND WITH RETURN SIMON MARTIN REID SONNY CHARLES REID ITINERY NUMBER [protected] BOOKING NUMBER QAT6F8 EMAIL ADDRESS [protected]@yahoo.co.nz TELEPHONE NUMBER [protected] ( Sweden )