I ordered 7 mum and baby suits from popreal and I waited almost a month to received them one by one.in this period, I sent so many emails to them for my order information, they indeed replied me soon but I think the customer service sam was unhelpful. Luckily, I met lisa, she helped me solve my problems and very patiently sent all the order details for me. But i'm still not so happy to wait so long. The dresses are for my baby and I taking phone for her 1 year old birthday. It passed the time.