I've been conversing with an "autonomous assistant" for weeks, you cannot navigate the web site or by phone. I've been paying the premium for eyecare for a year. % months trying to find a provider. Fidelis confirms the provider, but when you contact the optometrist, they claim they're not a provider. Then I call empire, you can't get thru by phone... So I drove 20 minutes there again, only to be told, they're the only store that does not provide that service for that insurance. This is getting a bit silly. Can someone please give me some direction.