I called the customer help line twice on 5-28-19, around 5:15 PM EDT, and the customer service rep hung up on me each time. He had a heavy accent & told me I was wasting his time. He told me that a "lifetime license" only lasted 5 yrs. When I asked if he understood what lifetime meant, he said it meant five years. He further stated that he wished my "lifetime warrenty" was only five years. I tried to explain that my warrenty was over five years old and during that period, it covered my two computers, laptop & desktop. Due to a hardware problem, I had to rebuild the laptiop. After it was re-built, I was unable to reload Malwarebytes. I kept being told I could only cover one device. I don't understand why I had a contract from over 5 yrs. ago that covered two devices and apparently the terms have since changed. I don't understand how the terms of a 5 yr+ contract can be retroactively changed. Can anyone help with my immediate problem & with your poor customer service.