I was to have my floors installed on 7/5/21 but because of Elsa it was put off until 7/14/21. The installers brought the wrong floor color. They talked to my sales rep and he told them what the correct color flooring is. The installers said to me that they would be back at 9 am the next day. I called my sales rep after 10 wondering where the installers were. he said that he called them and that they would be at my house shortly. Later I got a phone message from Pete, saying did I get ahold of my rep and to have him call in the correct color floor and for me to call him for a new installation date. My sales rep said they were on there way, remember. well my sales rep does not answer my calls now and Pete, who wanted me to call back. I was on hold for almost 1 hour, 1 hour, 1 hour. My wife is presently in the hospital and I needed these floors done. Now I have to find someone else and start over.