Their network fails all the time and on Christmas Eve all the video conference which cost $10 each did not work. When you call to complain they say it is on your end which is wrong since the error message even said their network was down and all the inmates had the same issue who were in the room taking video calls. contacted their customer service and they said it was on my end which was incorrect and they don't want to refund the money.. This has happened numerous times with. Bot the video and the phone class. Usually get cut off and they refuse to refund the money. This is a huge scam. I wonder how many people have been ripped off and they will not issue refunds.