28 Apr, 2021 → by ClaimboUser292742
Very unhappy about minimum Refund for no stay at all

1

Uncomfortable, not close to see lake from any point outside house. Informed host John not staying and want to cancel reservation. Called customer services bas experience with them we did not stay at all and they only want to refund 30 something dollar from 182 as we dis not use any service or needed and thing cleaned at all but they did not even care. We had to pay lots if money for two places now would not use air bnb again if this us how they treat clients. So u happy a out the why they treated us. User's recommendation: No recommendation.
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