I ordered two pairs of shoes online for my mothers memorial service which is in 5 days. The pair I was planning on wearing wre shipped fed ex post which means they will not arrive until after the event. The other pair, still does not have a tracking number associated with it. I paid for Fed ex 2nd day. I called the customer service number and the CSR didn't ask for my order number but started arguing with me about two day delivery. NO apologies, very snarky and unprofessional. I actually had to ask if she wanted my order number to see what was going on. I have worked in customer service and I do understand having to deal with unhappy customers. Funny, I was very nice until she started telling me how wrong I was. I will Never shop here again. If you want to keep customers, let them tell you what the issue is before being a b****. I don't care if I love the shoes. NEVER AGAIN.