I brought my car in for service on a Monday morning. Close to closing, I was told that it was not even looked at because of a backlog of cars due to the recent bad weather. Understandable, I gave them the benefit of the doubt. I was promised a call back on Tuesday morning for a status update on my car. Never happened. I called "Service" Advisors multiple times and left voice mails, all ignored. After countless calls, I went on their chat line and gave them an earful. After hours, I was finally contacted and told that they intended to do more research on my problem, which was basically a faulty radiator cap, apparently. On 2/24/21 I was called in the morning and told that coolant flush was recommended to get out some harmful radiator stop leak product that was put in there by me accidentally. Then they wanted to order a new antifreeze box and replace the thermostat. They could do all this for the "bargain price" of approximately $925!!! I replied that this was crazy, and that they should just focus on the radiator cap and flushing the coolant. This could be done for a "revised price" of approximately $425!! I consented to this and was led to believe that my car would be ready today! Well, it is less than half an hour until their service department closes, and absolutely no one has called me about my car! I should have researched them online before going there. Believe me, there is a reason why they have an overwhelming majority of 1 star reviews!! One would think that Len Stoler Ford would be alarmed by this,and turn their act around, but it seems like they really couldn't care less! In my opinion, this is one of the most disreputable companies that I have ever had the misfortune of dealing with!! Dishonesty, complete lack of service, professionalism and integrity, employees who simply ignore your telephone calls, even outright lies... it seems that they will stoop to any level! My advice is to stay away. Huge thumbs down!!! User's recommendation: Be Warned!