Ordered a milk frother on April 2, 2018. It was delivered on April 5, 2018. I was away and used it for the first time around April 16th. The frother did not work right. The lights flashed repeatedly. I unplugged it several times and eventually it did work. However, on April 20th after just 4 or 5 uses it completely stopped working. I called Nespresso on Monday April 23rd to report the problem and request a replacement. To my surprise Nespresso advised they have a two week return policy. WOW. Two weeks for a $150 dollar frother? However, they will send a UPS return label and box and will repair my frother. He promised he would do it that day and the box would come in two days or less. Here it is Friday, April 28th and I call again. Today they tell me they are sorry and will send a UPS label and box again. So frustrating and so disappointing. Eventually I will likely receive there label and box so I can return the frother but I wonder how long before it is repaired and returned to me. I am reconsidering my10 year relationship with Nespresso.