The service with the company started on 5 January 2019 and a cleaner was sent to my home for a 3-hours cleaning session. The cleaner was awesome and we informed the agent that we would like her to do the cleaning for us, we were even willing to have her clean on a weekend because she was only able to clean on weekdays. However, later on in the week, we were informed by the agent that she will not be able to clean our home until mid-feb as she went back to China. We were fine with that, and another cleaner was sent to our home that weekend. However, the second cleaner who cleaned our home, not only was she always late, up to half hour late, she also complains when we tell her what she has to do as per the jobscope sent by the agent. Then just last week, she informed at the last minute that she was sick and unable to come. We texted the agent and later on was informed that she was sick and he will arrange for another one, but it will be on a weekday. On monday, the cleaner came and although it is another cleaner, she was late. She was tasked to vacuum the room and she was done in less than 5 minutes. It was found that she did not vacuum under the bed, and cot and did not vacuum behind the door. My mum proceeded to inform her that she did not vacuum under the bed and cot and behind the door and even showed her how to use the vacuum, the cleaner left in a huff. I called the agent and informed him and he says he knows his cleaners and he just stood up for them. I proceeded to text him to explain what had happened and instead of taking the matter seriously, he nonchalantly replied with one word replies "noted". He does not have proper follow ups, emails sent prior to this incident were left responded to, just texted him to ask him about the lady for tomorrow and its been an hour plus and he has not replied. The service from this agent is lacking and i will not recommend this agent to anyone at all.