Never again. I should’ve gone by all of the bad reviews before I decided to take the chance and order. My credit card was charged immediately on Jan 10. No word from the company within two days about shipping, so I inquired. “Marvie” wrote me back and stated that the bag they charged me for is “out of stock” and asked if I would like to choose a different bag. I wrote back no I would like a refund as soon as possible. I asked him why they would charge me if the bag was out of stock and why does their website still say that the bag is available? He wrote back that he will inform “another department” about the refund. He did not address why they would charge me for a bag that they don’t even carry. It’s now Jan 17. I’ve gone back and forth with this “Marvie” and “Marvie” won’t give me any answers as to why the refund is taking so long but “rest assured” it will happen. I’m not waiting any longer. This is unacceptable and bad business. I’m reporting them and opening a claim with PayPal. I will not order from them ever again.