We were supposed to go to Venice Italy in April of 2020. Because of the virus flights were canceled. Our credit card company initially gave us our money back then took it back because Vayama told them they were going to refund the money back to us, because Lufthansa refunded the money back to Vayama. I contacted Lufthansa and was told I needed to contact Vayama because they were the ones who would be giving us the refund. They have been playing games all this time. They tell us they need more information from our credit card company showing we didn't receive any funds from them. Our credit card company told us straight out that the information we have provided is more than enough proof that we received no funds from them. Now Vayama is telling us they don't have our data anymore? I can provide anything they need. Our flight was scheduled on 4/19/2020. Flight number LH425 to Munich then flight number LH9456 to Venice. Our return flight was on 4/24/2020 on flight number LH9457 to Munich, then flight number LH424 to Boston. There were five of us altogether, Gary, Liliana, William, Natalia and Magdalena Lantz. Where did the money Lufthansa gave back to Vayama go?