i purchased a 3 receiver vtech phone in amherstbergh with curbside pick up charged batteries 19 hours before installing base, to my suprise there were 4 messages on it.so i did not believe that they gave me a returned item with covid going on.they did exchange it for a new phone that was packaged so much safer with all the plastic in place, since we buy a lot of stuff at canadian tire, i am rethinking my place to shop