Before i sending my china parcel to Vpost china warehouse. I clarify the shipping price with a online agaent. She told me, is alomost the same as Taobao Logistic Cainiao. And i mention to her my parcel was heavy if the price is almost the same as Cainiao logistic i don't mind give it a try. So when my parcel arrive the Vpost Warehouse, the Shipping Price wads $300 plus nearly $400. Which is three times higher than cainiao. So i was super angry and ask for a solution with another agent online. She ask me do a return n refund on taobao. So i did, and i also speak with taobao agent. As they can return n refund me once they receive the item within 7 days. And Taobao side can't arrange a pick as items was already sign & receive by Vpost china warehse. i Can only arrange a return on vpost side. so i speak with another agent on vpost which was 1 sept2021. And i ask her what is the difference between Redirect and Return. She told me, is redirect is sending to another warehouse and ship out from the logistic and for return is to return to the seller on taobao. Once i clarify with Vposst agent, i make the payment of $6.50 to each of the parcel, and there a pdf document i need to add, which was address of the seller in pdf form. and that a link to check but i try a few time still can't load the link. So i call 1605 and check with them as vpost online chat end at 6pm. The agent told me just screenshot, convert to pdf and submit, So i follow the instrustion given, And the next day 2sept, i saw on taobao i need to fill in the Logistic detail and tracking number. So i login and wait for the chat to rch my turn, (Every chat waiting hours was 1-2hrs) Once the chat was connected, i ask the agent, she told me, i should choose the redirect not the return and the moment my fire was boiling.Every agent giving a different speech, who the hell i going to listen, And tel me to wait for the $6.50 of each parcel to refund and repurchase the $8.50 redirect for each parcel. When i ask taobao, if the slip status on redirect i can't get my refund at all. And the agent insist i must wait for the refund of the $6.50 then i can process the rest. And because of the super slow & irrespossible act of Vpost, they already wasted my 4 days. when i need to sent the purchase within 7day. it need at least 2day-3day to sent back to the seller, So i make call again to 1605. The agent speaking the same thing to me and told me the fee i paying is handling fee, which no stated on web and no one told me till she is. And cal me do own arrangement on the pick up. i was more frusrated and i can't stay calm anymore. i was thinking, Paying here and there and still call me to arrange my own agent for pick . What handling they has done ? nothing has done, still want to charge. I keep insist to speak with their manager, but manager don't even dare to speak with me as i can hear chatting at the background. I wanted them immedialty to process the pick, After Yelling around with the agent for 30+mis, the agent told me . manager will cal me at 8pm. i told her, on the 31aug, they saying the same thing but till that moments no one cal back. Every email alao no reply. I felt Vpost is a scam, dishonest agent, not educate well on the system and more worst is they can't even contact vpost china, which don't make sense at all. belong to vpost but can't be contacted. Is so rubbish to me. Before i end cal with agent, the agent said the manager will call me in an hour. After a 65mins of waiting, i call back 1605, and i said where is the call that i supose to receive & i want her to transfer call to the manager, Which she keep tel me, manager not available. But can chat at the background, When speaking to her, she told me manager call me but can't get through. Because i on call with her, i straight shout at her, asking her is she living in space, i using a mobile, how can call don't get through ? Call her don't keep give me rubbish excuse that don't make sense and i want speak with manager not her. And manager is the one who should get my shouting, yelling and screaming not her. Then she slience, and she call me check my email as manager sent me a email regarding to solve my issue. So they arrange the logistic to pick up. And i double clarify with her on payment, "i still need to do any payment after the logistic pick. She can't give a actual answer, she mention for this moment i don't. Even had i also won't do any. I will say VPOST don't even deserve to have any rating. Super poor service in everything, IS A SCAM !