Hello Hotels.com, I would like to report your customer service. I would like to inform you that your customer service is useless or this is your wish? I booked a hotel through your website and cancelled later. I have the confirmation from the hotel that my money are with you and somehow nobody from customer service can help me. They always advice me to call the hotel. With my very big asking for an email where I can send the proof from the hotel that the money are with you, your customer service gave me a wrong email. This is absolutely not acceptable.