We called the dealership on Friday, May 9th, following up on an online add on the Ford Margate AutoNation website for a Nissan Ranger Pro-X 4wd 2020 used truck. We spoke with Alex Ortega. The ad included a highlighted box with a $495 value that the truck included a tow package and a bed extender. The bed extender is standard equipment. After we had provided a credit card to charge $5, 000 as a deposit with the balance to be wired, my wife noticed that the bed extender was not visible in the pictures of the truck. Over the next week, regularly contacted Alex and the dealership, so we could close out the deal and get the bed extender. Finally, a week later Chris Cavilieri got on Alex's phone to help address our questions and concerns about the process and the bed extender. Chris represented himself as the new car manager, although we found out later that he was the used car manager. He said that the truck had been traded in for a Tacoma and maybe the bed extender was in the Tacoma. He said they would not provide a bed extender or the cash to buy one. We also requested a Carfax, which indicated that the truck had been traded in at a dealership in Hialeah about 2 hours south of the Margate dealership. I called that dealership and they had no details on the truck. Thus, Chris' story about the Tacoma was false. We chose to sign the paperwork in a local AutoNation (in Colorado), and he said they would send the paperwork there. The following Monday through Thursday we called the dealership to follow up on when the paperwork would arrive in Colorado. We were repeatedly told that the paperwork would be going out that day. Finally, it arrived in Colorado on Friday. We signed the paperwork the following Tuesday but indicated that we did not receive the bed-extender in several places on the paperwork. Then we wired the balance of the funds a couple of days later. Meanwhile, because of the communication problems I began trying to contact Nissan America and AutoNation corporate. I was given the AutoNation Corporate Concierge service number. I repeatedly called this number and after almost 2 weeks spoke with Jordan B. on May 27th, explained the situation, and emailed him a picture of the box from the ad which included the VIN. I subsequently heard nothing either from Ford Margate AutoNation or AutoNation Concierge service. I emailed again on June 2nd. June 7th and received the following message: "your case is currently pending and awaiting a resolution. We will follow up with our General Manager and Executive Team to see exactly what can be done". Frustrated, I posted a 1 star rating on Google. I received a response from Ford Margate asking that I call the GM. I called the GM that day (June 7) and on June 8, but was told that the GM was out and not at his desk both times, which was the standard response, when we were trying to get the paperwork from finance sent to the local dealership.