I called to have this company do a pressure test to get a gas meter installed. First off THEY WILL NOT give you a quote which should have been a red flag. I was charged 1, 898.45 (includes 10% military discount). I was told that the pressure test requires a permit and in inspector and that is included in the price. Well after asking around I was told by the County that a permit nor an inspector was required...just the pressure test and that shouldnt have cost more that about $200. I speak to someone from Michael and & Sons and she tells me they can refund me $300 for the permit and will have the manager call me about the rest. This is on Friday and didnt hear back from them all weekend, so I called on Monday (Today). I get to speak to the manager who seems already aware of the situation but is adamant about them needing to do whatever work was done, that the gas lines had to be inspected because they were old (I bought my home 3 year and required an inspection), and that I could ask around but people would believe him because of his 25 yr career in that field. He wouldnt offer me a way to escalate the situation to someone higher but offered to refund me back an additional $200 since I felt it was clear what I was being charged for. I dont claim to know anything about gas, gas lines, or any operations about it. What I dont like is that there was not a quote and that no real questions were asked or research was done. The emailed receipt does not break down what exactly it is that Im paying for so. I was initially charged $300 for the permit and got that back only AFTER I had to tell them the county didnt require that. This is your job, you service in NC and SC so why would I have to let you know that?! It now makes me question everything you're charging me for. After posting a yelp review I was contacted by Maurice Noori who is the Operations manager. In email correspondence he tells me they dont service in SC, I then send him the invoice. He calls to have me explain again what happened and says that he'll quickly make some calls and call me back. Got an mail from him almost 24 hours later saying that he looked into it, that their company always pulls permits, and that my county happened to be not need it for that job, and that everything else they did was within standard procedures. He basically denies saying they dont service in SC (even though I have the email) and basically dismisses me.