I paid for an Urban eletcric scooter o 24 october 2018 my order number #6685 . I have been emailing but no response, received email 27 october 2018 my order has been shipped I emailed got reply from tom cowell 06 november 2018 " due to overwhelming demand you may not receive response straight away directly from the team. please do not worry about your order unless it has been over 6 to 8 weeks since placing order. sometimes due to demand, customs delay and depending on your country orders can take long"