On 18th August I processed an online upgrade application for a Samsung A52 5G phone. I received a "Upgrade Confirmation" email the same day that my new device is on its way. The email confirmed the device, plan type, contract duration, minutes & data allocation, and total cost of R458.00 pm. On the 26th August I contacted Vodacom 082 1945 to follow up as I still had not received delivery of my new phone. I was informed by the Vodacom consultant that my new contract was cancelled. No explanation, just that it was cancelled. I was then advised to contact Vodacom 082 1950 for further explanation. I contacted the Vodacom number and again was told that the new contract was cancelled due to an internal process. No further explanation. I was advised to contact Vodacom 082 1985 upgrades department for further assistance. I contacted the Vodacom upgrades department to be told that the new contract was cancelled by Vodacom as the Samsung A52 device is no longer available and will not be available in the future. I had already purchased a Samsung A52 Screen Protector instore at the Middelburg Vodacom outlet, but have now been told that I will not receive the device.