on February 27, 2021 pella salesman Henery Silver quoted us on total window frame replacement . He said we could not have replacement windows because we have no window stops. He gave us a quote of $46, 000.00 . We gave Henry a check for half $23, 000.00. Ten days later March 9, 2021 customer Cliff McDaniel did his own research, and sent Henry Silver a text and picture showing window stops on our old windows. Kevin Epperly came to our home the next day, March 10, 2021 and agreed with Mr McDaniel that we indeed had window stops. Henry Silver and Carl Adcock did a new contract for $31, 743.57. We did not request part of the deposit back. The 31 large windows were installed June 9, 10 and 11, 2021. When the installer gave us the final balence bill, pella had not credited us $675.00 for removing and replacing shutters. Work not done. The final bill was $31, 068.57. Pella cashed this check twice and did not notify us. Mr. McDaniel found out about it when he used the ATM Saturday June 19, 2021. After calling pella billing office Monday June 21, 2021 and much arguing and screaming with Barbara, she agreed to credit Mr McDaniels debit. The instalation guys David, Danny and Jake were excellent and received a good tip for their wonderful work. The pella product is also excellent. As long as the don't have to deal with Henry Silver, Carl Adcock or their billing office new customers may do well with this company. Clifford and Jean McDaniel. Hanover, virginia customer account # [protected] order#725837