Update by user Jul 01, 2021 I went online to stop the auto payments and see they were in the process of taking out another $263.35 payment today, July 1st ... Looks like it takes 3 days to stop the auto pay program so just hopping they won't take payments out each day for the next 3 days! Their "Chat now" button on their website does not respond when clicked ... Original review posted by user Jul 01, 2021 I decided to set up my college loan payment, $263 month, on auto-pay. My payment is due monthly on the 12th. I have been paying like clock work for years. I already made the June 2021 payment and expected the July 12, 2021 pymnt to be taken from my checking account on or about July 12th. BUT I checked my checking account today and Sallie Mae took out another $263 Do not use Sallie MaeDo not use Sallie MaeDOo nndout on the User's recommendation: do not use Sallie Mae for loans! Thier "CHAT" does not work. No way to contact them ...