I recently placed an order with Rue La La (ruelala.com), the online designer discounter, and I am NOT pleased with this first experience. First, Rue La La uses the CHEAPEST possible UPS shipping (even though their shipping charges are NOT inexpensive) called Basic 1. This shipping choice only tries to deliver your package once, and if the delivery guy doesn't manage to get it to you (i.e. it's the middle of the work day and you are not available to physically receive the package), they will NOT redeliver it and you'll have to pick it up from the UPS warehouse (wherever that is) or after 5 days they would ship it back to the sender. I called Rue La La and the attendant was nice enough, however, they proceeded to tell me that if the package was returned to Rue La La because of shipping problems, the item would have to be processed as a RETURN, and they would not attempt to resend it to me. I pressed them on this repeatedly, and they insisted that nothing could be done. Finally, after a 20 minute conversation, they told me that they would refund my shipping (which seemed fair considering that the package was never delivered to me). I will not shop with Rue La La again and I SUGGEST NOT GIVING THEM YOUR SERVICE. I'm sticking with Ideeli.com, gilt groupe or one of the other more reliable online discounters.