Member ship: 110861 I made a reservation on the 17/12/2020 for the 16/01/2021 and after the president addressed the nation on the 28/12/2020, I asked to postpone it and the 21 day cancellation policy was thrown at me. I live in Gauteng and did want to fly to KZN a hotspot region. I think it is unreasonable that i can not manage my account and my points at my convenience. The rigid flexiclub policies during this pandemic forcing control over my account is ridiculous. Other hotels have refunded deposits during this time and yet i have limited control over my account and am a slave to the policy which i think is unreasonable during this tine after the president made an appeal to limit travel to these regions.