20 Aug, 2019 → by ClaimboUser787816
unprofessionalism by store manager

1

Aarons Store #C0095 I am a long time customer. I have bought items in Las Vegas, NV. and I have referred customers to purchased items as well. The reason for this complaint is to say. I have recently relocated to Dallas Texas. The professionalism or should I say the lack there of. Is none. The associate I have spoken with. His name is Wade but he isn't the problem. I have ordered a bedroom set online. The issue is that I called to find out my delivery date and to update my contact number. The Manager of the store Azi. I might be misspelling his name wrong. But the way he talked to me on the phone. Was unprofessional and he was very rude. I tried to give him the number as instructed to do so by the customer service rep for the online department. She advised me to contact my local store to give hem my new number. The Manager Azi refused. Told me you don't hear what I am saying? I can't take your number. but I will call you when your item is in the store. I told him. How will you call me if you don't have my new contact number? Then goes to say you need to send me your lease and paystubs. Which was already received last Friday and verified by Wade that they are in receipt of it. To be a manager . He does not know what is going on with the store. How do you treat a former customer this way? No customer service skills at all. I have my degree in business management. I would do a better job with managing and treating customers with respect. I have never been treated in this manner by any of my store managers. Very dissatisfied customer.
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