I have had my Infiniti for a few years now and recently I have been through some pretty hard times financially due to Covid, being out of work for six months and then a major death in my family which caused me to get behind on my payments so my car was repossessed. Now I get that was my fault on my end, but the unprofessionalism that I have experienced over the past wo weeks is just ridiculous. The initial agent Tony that I spoke with did not inform me that at any time during that "15 days" they give you to reinstate your account that it can be sent to an auction house which would be more fees added on top of the fees you already have to pay and they have to get paid directly to the auction house. Well with me speaking to a supervisor and explaining that, I was granted two extra days to have the car held at the tow yard as my 15 days are almost up and all I literally had was the amount I needed to get my car back which by the way was my mortgage money for the month. Now I was very appreciative for the two day hold, but where the miscommunication comes in at is NO ONE ever mentioned that you can only send a certain amount of money through MoneyGram per day and the amount I needed to send was more than that amount. So here I am over my lunch break (which is 1 hour) to find out information, CRITICAL INFORMATION, that should've been given to me on DAY 1!!! I had to catch an Uber to get to the bank to get the cash out because you can only use cash for this transaction, then take that Uber to a CVS to do the MoneyGram and then because that took forever they left and I had to pay another Uber to come take me home which all made me late and pissed off. And now because of the money limit I have to make another trip by Uber to CVS to pay the difference which is more money I will be spending that I could be giving them. I then call customer service to see if they are able to tell the tow yard to not move my car to the auction house because tomorrow is the last day and the most ignorant customer service agent Kenika or whatever her name was kept interrupting me while I was speaking which is a big no-no in customer service. Like I have had my car for six years and was always given the absolute BEST service from the dealership I purchased from, but this customer service contact center have agents with the WORST customer service skills and there is no way that I would want to purchase from Infiniti in the future if I have to go through this. I will NEVER give my money to a company that isn't about providing the best customer service no matter the situation. If I didn't put so much money into this car already, I literally would've said just give me my things and keep your car. I would have to truly be out of my mind if I think about purchasing another Infiniti, which is sad because I really love my car, but that poor customer service and miscommunication thing I don't do. Things would much more convenient, cost effective for people who don't have their cars, and less stressful if customers have the ability to make the payment through the MoneyGram website which gives the same results.