Things Remembered has such beautiful gifts, (not exactly what I would call inexpensive after the engraving fee), but certainly awesome personalized gifts. That being said, I went there like a fool for a last minutes brainstorm of a gift that I decided to buy for someone in need, when they opened on 12/24/10. The line was already out the door, with no staff members instructing which line they had decided to designate for ordering, or pick-up. (Thank God my physic abilities led me to the right line to place the order). I ordered a simple keychain, which came to over $40.00 after the engraving. No biggie though, money well spent, or so I thought. I came back to that insane mall again to retrieve my keychain an hour & 1/2 later, and the line was out the door again, with no semblance of order. When I finally received my long-awaited keychain, it was engraved incorrectly. THEY decided to use two different fonts, and the inscription on the back of the keychain was upside down. WTF? So, I asked them to correct the font issue, and to redo it so that the inscription on the back wasn't upside down. They rudely tell me to come back in another 30 minutes. I definitely DID NOT want to be in Roosevelt Field mall at that point, because it was jam-packed, but I was being held hostage by their ineptness. I come back again 45 minutes later to retrieve it, and again the lines out the door, with NO ONE knowing where the f**k to wait on line, because the staff was too busy prancing around, laughing and joking. GREAT. I get my long-awaited keychain and THE FONTS ARE STILL WRONG. Now they tell me that I have to suck it up, because they aren't going to correct their mistake. Now I ask for a manager, and they tell me that she is "on a call with the district manager", and that I will have to wait. Great, Now, I've lost 3 hours of my day for this lousy keychain, and they are giggling as they watch me wait, and wait, and wait, for the almighty Wizard of Oz manager to appear. Finally, Debby the manager(?) graces me with her appearance. Now it's 12 noon already, and she tells me that they will not redo their mistake, because they've done it twice wrong already. Again, WTF? So, even though I went there for a special gift for someone who is down & out, I'm willing to take the refund, and move on with my life. Now this Debby refuses to give me her business card so that I can pursue it corporately. After insisting upon her full name, she finally yells out to me in front of a full store, what is it that you want? It engraved again? I'm like yeah, that's what I've been asking for, something that I paid for, just done correctly. Big mystery there now huh? The corporate office needs to replace this hillbilly, because there are way too many qualified people looking for a job, who actually care about the customers that come in, and who are accountable for their store's issues. Please, someone fire this manager Debby, and improve the quality of the experience that your customers deserve. Amen...