I am highly disappointed with the customer service my family and I got at the baggage check in point in Winnipeg Canada on Tuesday August 3rd 2021. My family and I were treated with disrespect as we were trying to tell the staff Jonah to focus on our flight since we had waited for more than 45 minutes staying on the line because it was not moving... he then proceeded to waste our time attending to other guests and then asking us for information not needed as evidence was provided, he never apologized for keeping us and kept on being rude to my family and I... We were a family of 6, our tickets were divided into 2, half of us could board and the other half couldn't due to absolutely no fault of ours. We were traveling for our Mother's funeral.. I had never experienced such mystery, now I am inquiring some unexpected bills due to the lack of westjet staffs as well as staff's - Jonah and his supervisor's unprofessional behavior (by separating families without care).