1. Constantly destroy the buttons on my shirt. Even new shirts. 2. Not once have they ever been able to remove a stain Ive pointed out, which Im usually able to remove myself after they fail. I don't think they even try. 3. They dont take care in placing your garments on the hanger; often hanging my trousers with an inch of the leg tucked underneath, leaving an extra crease. 4. Like some other cleaners, they have a $10 minimum charge if you want to pay with a credit card, so don't show up for your In by 9 out by 5 without cash. 5. On occasion, theyll starch your shirts even when you ask them not to.