I am writing to you in regards to my Macy's store credit card account. I have a problem with my account increasing instead of decreasing, even with my payments toward the account! My statement balance for February 2021 $ 152.52. I called in and spoke to a Macy's representative Mr Sergio, and made a payment of $ 29.00 in which should reduce my balance to $ 123.52. Since that time I have not receive any statement from Macy's till March 10, 2021 for the statement dated March 4, 2021. The statement was received late due our mail problem with the post office of Mar Vista. Unfortunately, i have no control over the mail and I am under their mercy to receive my mail on time and that sometimes is difficult due to this issue. My account balance on account is $ 198.95 due to the extra fees and late fees that macy" is attaching to my account. This exaggerated balance and extra fees are not acceptable. Most of us are staying home due to the Pandemic collecting unemployment to make ends meet. We are all together in this situation and Macy's be compassionate toward this situation. We are not here to cheat you of your funds but in the mean time we do not want to "gouged" with extra additional fees. I called you client services on 3/10/2021 and spoke to three of your reps including supervisor Melody, employee # [protected] to resolve this issue, in regards to the extra fees. Unfortunately, Melody informed me that she is not able to help me with this issue. I do not believe is is ethical nor lawful to use the limited funds I receive from EDD that is used to put food on the table for my family to pay exaggerated extra fees to Macy's. I would like to work with you with a positive resolution to this matter. about this matter. I do not want to file against Macy's at all the applicable agencies (FTC, FCRA, CRA, BBB, CFBP) and the attorney General yet till I hear from you. Looking forward to your response. Thank you Account # [protected] Email address- [protected]@gmail.com