31 Jul, 2021 → by ClaimboUser399270
Unlawful detention
1
1st let me start by saying my wife who is celebrating her 44th birthday yesterday was with my 70 year old mother at your casino yesterday no yesterday. It was approximately 9:30 p.m. give her take I was not there I was at home recovering from surgery I am a retired Cleveland police officer listen. My wife was approached along with my mother and another friend By one of your security officers and asked to be escorted back inside the building from the Smoking area. She was then questioned about selling jewelry to other guests when my wife opened her purse and showed them she had no jewelry she should have been let go at that point. Instead there was now 4 security guards around my wife and my 70 year old mother who again were there celebrating my wife's birthday. The security officers were not very professional I understand they have to investigate but within 10 seconds they should have realized that they had the wrong people apologized and told them to have a nice day instead they detained them for approximately 20 more minutes questioning him about some jewelry trying to be sold in the casino to someone but had no information of who what where or when. At that point that's unlawful detention borderlining Kidnapping. At least they should have been apologized to by the security officers that they were the wrong people but no instead they were insulted about my wife being Asian wife being Asian and that They were questioned out in public in front of the view of everyone which was deformation of character. Before I take this any further I want to be contacted by the security supervisor and a supervisor that handles these types of complaints. I understand investigations have to be done done and that crimes happened inside casinos but my wife was there celebrating a birthday . I would like someone to contact me by Monday morning if not then I will take other actions.. You cannot treat your guests like this and expect people to take it and come back the fact that my wife identified herself as a police officer's wife showed her her ID and allowed them to inspect inside her purse was a problem. She was more than cooperative while your officers were not. This kind of kind of conduct cannot go on and I will see that it does not . You can contact me anytime at [protected] my name is John Krall. My wifes name is Mercy Krall which should be in a incident report from Mr Harrison along with my mother Susan Gokey. All this could of been cleared up if they would review the actions of my wife while in the casino or just questioning the people around her! Sincerely John Krall [protected]